Returns are for unused products only within 30 days. Tops that have had wraps installed on them are not returnable. At this time we do not offer an exchange program. If you wish to exchange an order simply return it for a refund and place a new order on our website. See our return policy below.
- Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any orders returned without an RMA number will not be accepted.
- Returns must be returned to Backyard Games Unlimited within 14 days after receiving an RMA #.
- Customers are responsible for returning the merchandise at their own expense.
- In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
- Freight collect and COD packages will not be accepted.
- Merchandise must be returned in new re-sellable condition with the original packaging including but not limited to manuals, tags, serial numbers, UPC code, etc.
- Clearance and closeout items will not be eligible for return
- All returns are subject to a 25% restocking fee